Order Processing
Orders are normally prepared after payment has been successfully confirmed.
Processing time can vary based on product availability, warehouse operations, order volume, weekends, holidays, and other circumstances.
Shipping Methods
Available shipping methods depend on factors such as destination, product type, package size, and inventory location.
Shipping options and estimated delivery times may be displayed during checkout.
Delivery Estimates
Estimated delivery times are provided for reference and are not guaranteed unless expressly stated otherwise.
Actual delivery may be affected by carrier delays, weather, customs, holidays, transportation disruptions, or other events outside our reasonable control.
Tracking
When tracking is available, tracking details may be provided after an order has shipped.
Carrier tracking information may not update immediately after dispatch.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address.
Please review your address carefully before submitting your order.
Once an order has entered fulfillment or has been shipped, changes may not be possible.
Additional costs may apply if an order needs to be redirected or shipped again because of an incorrect address.
Split Deliveries
Products from a single order may occasionally be shipped separately.
If this occurs, each package may have its own tracking information and delivery date.
International Orders
International shipments may be subject to customs clearance, import duties, taxes, brokerage fees, or other charges.
These fees are determined by the destination country and may be the responsibility of the recipient.
Delayed Shipments
If your package is delayed, please review the latest tracking information provided by the carrier.
Estimated delivery dates may change because of circumstances outside our control.
Delivered but Missing
If tracking indicates that your package was delivered but you cannot locate it, please check the delivery area and with household members, neighbors, building staff, or the carrier where appropriate.
Additional investigation may be necessary depending on the circumstances.
Damaged Shipments
If your package arrives damaged, please retain the packaging and contact us promptly.
Photos of the package and product may be requested to assist with the review.
Carrier Handling
After an order has been transferred to the carrier, certain aspects of the delivery process are outside our direct control.
We will make reasonable efforts to assist with available tracking and shipment information.